WHAT IS INCLUDED WITH THE PURCHASE OF A CUSTOM DOG Cervical BRACE?
Purchases of our Custom Dog Cervical Braces include a free casting kit, which you will use before we begin fabricating the brace itself. Once you have cast your dog's body, you will mail us the cast. At that point we craft your brace order based on the cast of your dog's body, and then send the Custom Brace back to you.
WHAT HAPPENS IF THE BRACE DOES NOT FIT CORRECTLY?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the brace yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your dog's body in order for the brace to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
WHAT IF MY DOG'S BRACE NEEDS REFURBISHMENT?
Refurbishing your dog's brace is easy. Strap replacements are free within the first 90 days of your purchase if you order and replace them yourself. We offer various methods for refurbishing your brace depending on what needs to be done. You can order new Straps (1 inch or 1.5 inch) and Pads to replace on your own. If you don't want to replace the straps yourself or need a liner replacement, you can use our Custom Brace Refurbish Service and we will refurbish the brace based on what you order.
HOW OFTEN CAN MY DOG WEAR THIS BRACE?
There is a two-week break-in period where you will gradually increase the time your dog wears their Custom Dog Cervical Brace by 30 minute increments. Once this period is complete, you may leave the brace on your dog for up to 14 hours a day. However, be sure to remove the brace when your dog is resting, this will prevent irritation and allow their body to air out. Check for any signs of irritation and/or swelling after removing the brace.
Please remove the brace before your dog goes to bed at night.
CAN MY DOG USE STAIRS WHILE WEARING THIS BRACE?
Yes! However, give your dog a few days of using the brace before they attempt stairs. If they seem to be adjusting well to the brace and moving comfortably, you should be able to introduce stairs. Be sure to supervise their first few attempts.
HOW LONG IS THE FABRICATION PROCESS?
Once we receive the cast of your dog's leg, it takes 2-4 weeks to fabricate the brace.
HOW LONG WILL SHIPPING TAKE?
We offer free 5-7 business day ground shipping in the US for both the casting kit and custom brace, as well as 2 Business Day or Overnight shipping options for an additional charge. If you select an expedited shipping option, we will ship the casting kit to you based on that option. Once we receive the cast of your dog's leg and fabricate the Custom Brace, we will ship that using the same option you selected at checkout.
IS THE CASTING PROCESS DIFFICULT?
The difficulty of casting will depend on your dog; more anxious or badly injured dogs may find the process more distressing. It is recommended that you perform the process with at least 3-4 people depending on your dog's energy level.
Detailed instructions on how to cast are included in the casting kit. We can walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your dog's body. We also offer FREE on-site casting at our Arden Hills, Minnesota location.