WHAT IS INCLUDED WITH THE PURCHASE OF A CUSTOM equine BRACE?
Purchases of our Custom Equine Braces include a free casting kit, which you will use before we begin fabricating the brace itself. Once you have cast your horse's leg - or legs if you are ordering a pair of Custom Braces - you will mail us the casts. At that point we craft your brace order based on the cast of your horse's leg, and then send the Custom Braces back to you.
WHAT HAPPENS IF THE BRACE DOES NOT FIT CORRECTLY?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the brace yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your horse's leg in order for the brace to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
WHAT IF MY horse's BRACE NEEDS REFURBISHMENT?
Refurbishing your horse's brace is easy. Strap replacements are free within the first 90 days of your purchase if you order and replace them yourself. We offer various methods for refurbishing your brace depending on what needs to be done. You can order new Straps (1 inch or 1.5 inch) and Pads to replace on your own. If you don't want to replace the straps yourself or need a liner replacement, you can use our Custom Brace Refurbish Service and we will refurbish the brace based on what you order.
HOW OFTEN CAN MY horse WEAR THIS BRACE?
There is a two-week break-in period where you will either gradually increase the time your horse wears their Custom Equine Brace by 30 minute increments OR you will check your horse's brace at least 6 times in a 24 hour period. Once this period is complete, you may leave the brace on your horse for up to 14 hours a day.
Please note that this brace can be worn all day if your veterinarian recommends this for the health of your pet. You will need to check your horse's skin and brace 2-3 times per day to ensure there is no irritation. We recommend that you remove the brace when your horse is resting, this will prevent irritation and allow their leg to air out.
Check for any signs of irritation and/or swelling after removing the brace.
HOW LONG IS THE FABRICATION PROCESS?
Once we receive the cast of your horse's leg, it takes 2-4 weeks to fabricate the brace.
HOW LONG WILL SHIPPING TAKE?
We offer free 5-7 business day ground shipping in the US for both the casting kit and custom brace, as well as 2 Business Day or Overnight shipping options for an additional charge. Once we receive the cast of your horse's leg and fabricate the Custom Brace, we will ship that using the same option you selected at checkout.
IS THE CASTING PROCESS DIFFICULT?
The difficulty of casting will depend on your horse; more anxious or badly injured horse's may find the process more distressing. It is recommended that you perform the process with at least 3-4 people depending on your horse's energy level.
Detailed instructions on how to cast are included in the casting kit. We can walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your horse's leg. We also offer FREE on-site casting at our Arden Hills, Minnesota location.