AOC offers complete warranty against failure for all custom braces and prosthetics for one full year from the date of purchase. Warranty is void if the product has not been used according to instructions, or if the product shows evidence of misuse.
If failure of custom brace or prosthetic should occur, contact AOC Customer Care at care@aocpet.com. This warranty does NOT cover failure due to normal wear and tear or improper use.
AOC’s Custom Braces & Prosthetics are non-returnable once the brace is fabricated. Exchanges do not apply to custom and prosthetic products.
If your custom brace or prosthetic needs to be returned due to medical misdiagnosis, your pet has passed away, or you chose to not proceed with the custom route, we are happy to issue a refund if the brace or prosthetic has not been fabricated yet.
If the casting kit has been unused, a full refund will be issued, minus a $15 restocking fee.
If the casting kit has been used, a full refund will be issued, minus $75 charge for the casting kit.
For bilateral orders, a full refund, minus $100 charge for the casting kit.
AOC offers complete warranty against failure for all products for 4 months (with the exception of custom braces & prosthetics) from the date of purchase. Warranty is void if the product has not been used according to instructions, or if the product shows evidence of misuse.
If failure of an AOC product should occur, contact AOC Customer Care at care@aocpet.com, to return the defective product along with proof of purchase. This warranty does NOT cover failure due to normal wear and tear or improper use.
ALL RETURNS/EXCHANGES REQUIRE A RETURN AUTHORIZATION (RA) NUMBER.
EXCHANGES
We understand that your purchase may not be the right fit for your pet the first time. All exchanges must be made within 15 days of receiving the product. To exchange your product for a different size please contact care@aocpet.com
RETURNS
If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 15 days of receiving the product.
When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount less the restocking fee.
If the product we receive is determined NOT to be eligible for a refund then we will notify you with an explanation on why it was determined to not to receive a refund (see "RETURN ELIGIBILITY"). In this case, you will have the following options:
RECEIVE A PARTIAL REFUND
RECEIVE NO REFUND
RETURN ELIGIBILITY
AOC will provide a refund of the original product price, less a $35 restocking fee. Any additional shipping fees are nonrefundable. All return shipping charges are the responsibility of the customer.
Unopened Sealed Bag
If the returned L'il Back Bracer Support is still enclosed in the heat sealed bag, AOC will provide a refund of the original product price, less a $10 restocking fee. Any additional shipping fees are nonrefundable.
Opened Sealed Bag
If the sealed bag is opened when returned, AOC will provide a refund of the original product price less a $20 restocking fee. Any additional shipping fees are nonrefundable.
Unopened Sealed Bag
If the returned EMbrace Support is still enclosed in the heat sealed bag, AOC will provide a refund of the original product price, less a $10 restocking fee. Any additional shipping fees are nonrefundable.
Opened Sealed Bag
If the sealed bag is opened when returned, AOC will provide a refund of the original product price less a $20 restocking fee. Any additional shipping fees are nonrefundable.
EM Technology products include: the EMbrace Relief System, Embrace L'il Back System, the EMbed Relief System and the EMpower Device System. AOC will provide a refund of the original product price for any EM technology product, per our return policy, less a $25 restocking fee. Any additional shipping fees are nonrefundable.
Size: XXS, XS, XSLW, S
AOC will provide a refund of the original product price for the Haute Wheels Pet Wheelchair, per our return policy, less a $25 restocking fee. Any additional shipping fees are nonrefundable.
Size: M, L, XL
AOC will provide a refund of the original product price for the Haute Wheels Pet Wheelchair, per our return policy, less a $50 restocking fee. Any additional shipping fees are nonrefundable.
Size: S
AOC will provide a refund of the original product price for the EMbed Drift Pet Bed, per our return policy, less a $20 restocking fee. Any additional shipping fees are nonrefundable.
Size: L
AOC will provide a refund of the original product price for the EMbed Drift Pet Bed, per our return policy, less a $40 restocking fee. Any additional shipping fees are nonrefundable.
Unopened Sealed Bag
AOC will provide a refund of the original product price, less a restocking fee of $3 if the product is still in the heat sealed bag. Any additional shipping fees are nonrefundable.
Opened Sealed Bag
If the sealed bag is open, and product is in new condition, AOC will provide a refund of the original product price less a $5 restocking fee. Any additional shipping fees are nonrefundable.
Unopened Sealed Bag
If the returned Haute L'il Back Bracer Support is still enclosed in the heat sealed bag, AOC will provide a refund of the original product price, less a $15 restocking fee. Any additional shipping fees are nonrefundable.
Opened Sealed Bag
If the sealed bag is opened when returned, AOC will provide a refund of the original product price less a $25 restocking fee. Any additional shipping fees are nonrefundable.
SATISFACTION GUARANTEE:
If, for any reason, you or your pup are not satisfied with the Gnawty Bites supplements, we've got your back. We will exchange the product for another or provide a hassle-free refund.
ANY ITEM RETURNED WITHOUT AN RA# WILL NOT BE CREDITED!
Our returns department will not be able to distinguish your product if no authorization number is listed on your return. Products without an RA # will be discarded.
Include the RA# provided by us and order # on the label.
It’s best to email the tracking number and order number to care@aocpet.comAOC and FitPAWS warrants to the original purchaser that this product shall be free
from manufacturing defects for a period of thirty (30) days from the invoice date. You must provide evidence (images, video, etc) that the product is indeed defective. Upon approval for a return, we will provide a prepaid shipping label.
If failure of your product should occur, contact AOC Customer Care at care@aocpet.com. This warranty does NOT cover failure due to normal wear and tear or improper use.
If for any reason you wish to return your product, you may return it for a refund. The product must be unused and unopened in its original packaging. All returns must be made within 15 days of receiving the product.
When shipping back the product, it will be received by our inspection department. Upon review, we will notify you if the product is approved for the intended amount less a $15 restocking fee.
AOC and DERMagic warrants to the original purchaser that this product shall be free
from manufacturing defects, including opened or damaged products. You must provide evidence (images, video, etc) that the product is indeed defective within 5 days of receiving the defective item. AOC will replace any items that are determined to be defective within this time period.
If failure of your product should occur, contact AOC Customer Care at care@aocpet.com.
If for any reason you are not fully satisfied with any of the DERMagic products and you wish to return your product, you may return it for a refund. All returns must be made within 30 days of receiving the product.
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