WHAT IS INCLUDED WITH THE PURCHASE OF A CUSTOM FARM ANIMAL prosthetic?
Purchases of our Custom Farm Animal Prosthetics include a free casting kit, which you will use before we begin fabricating the prosthetic itself. Once you have cast your farm animal's leg - or legs if you are ordering a pair of Custom Prosthetics - you will mail us the casts. At that point we craft your prosthetic order based on the cast of your pet's leg, and then send the Custom Prosthetics back to you.
WHAT HAPPENS IF THE prosthetic DOES NOT FIT CORRECTLY?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the prosthetic yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your farm animal's leg in order for the prosthetic to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
WHAT IF MY FARM ANIMAL'S prosthetic NEEDS REFURBISHMENT?
Refurbishing your farm animal's prosthetic is easy. Strap replacements are free within the first 90 days of your purchase if you order and replace them yourself. We offer various methods for refurbishing your prosthetic depending on what needs to be done. You can order new Straps (1 inch or 1.5 inch) and Pads to replace on your own. If your dog's prosthetic needs more than just the straps and pads to be replaced, please contact us at firstname.lastname@example.org for the prosthetic refurbishment process.
HOW OFTEN CAN MY FARM ANIMAL WEAR THIS prosthetic?
There is a two-week break-in period where you will either gradually increase the time your pet wears their Custom Farm Animal Prosthetic by 30 minute increments OR you will check your farm animal's prosthetic at least 6 times in a 24 hour period. Once this period is complete, you may leave the prosthetic on your pet for up to 14 hours a day.
Please note that this prosthetic can be worn all day if your veterinarian recommends this for the health of your pet. You will need to check your farm animal's skin and prosthetic 2-3 times per day to ensure there is no irritation. We recommend that you remove the prosthetic when your farm animal is resting, this will prevent irritation and allow their leg to air out.
Check for any signs of irritation and/or swelling after removing the prosthetic.
HOW LONG IS THE FABRICATION PROCESS?
Once we receive the cast of your farm animal's leg, it takes 2-4 weeks to fabricate the prosthetic.
HOW LONG WILL SHIPPING TAKE?
We offer free 5-7 business day ground shipping in the US for both the casting kit and custom prosthetic, as well as 2 Business Day or Overnight shipping options for an additional charge. Once we receive the cast of your farm animal's leg and fabricate the Custom Prosthetic, we will ship that using the same option you selected at checkout.
IS THE CASTING PROCESS DIFFICULT?
The difficulty of casting will depend on your farm animal; more anxious or badly injured farm animal's may find the process more distressing. It is recommended that you perform the process with at least 3-4 people depending on your pet's energy level.
Detailed instructions on how to cast are included in the casting kit. We can walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your farm animal's leg. We also offer FREE on-site casting at our Arden Hills, Minnesota location.