WHAT IS INCLUDED WITH THE PURCHASE OF A partial limb prosthetic?
Purchases of our partial limb prosthetics include a free casting kit, which you will use before we begin fabricating the prosthetic itself. Once you have cast your dog's leg - or legs if you are ordering a pair of prosthetics - you will mail us the casts. At that point we craft your prosthetic order based on the cast of your dog's leg, and then send the prosthetic back to you.
WHAT HAPPENS IF THE prosthetic DOES NOT FIT CORRECTLY?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the prosthetic yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your dog's leg in order for the prosthetic to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
WHAT IF MY DOG'S prosthetic NEEDS REFURBISHMENT?
Refurbishing your dog's prosthetic is easy. Strap replacements are free within the first 90 days of your purchase if you order and replace them yourself. We offer various methods for refurbishing your prosthetic depending on what needs to be done. You can order new Straps (1 inch or 1.5 inch) and Pads to replace on your own. If your dog's prosthetic needs more than just the straps and pads to be replaced, please contact us at firstname.lastname@example.org for the prosthetic refurbishment process.
HOW OFTEN CAN MY DOG WEAR THIS prosthetic?
There is a two-week break-in period where you will gradually increase the time your dog wears their Partial Limb Prosthetic by 30 minute increments. Once this period is complete, you may leave the prosthetic on your dog for up to 14 hours a day. However, be sure to remove the prosthetic when your dog is resting, this will prevent irritation and allow their leg to air out. Check for any signs of irritation and/or swelling after removing the prosthetic.
Please remove the prosthetic before your dog goes to bed at night.
CAN MY DOG USE STAIRS WHILE WEARING THIS prosthetic?
Yes! However, give your dog a few days of using the prosthetic before they attempt stairs. If they seem to be adjusting well to the prosthetic and moving comfortably, you should be able to introduce stairs. Be sure to supervise their first few attempts.
HOW LONG IS THE FABRICATION PROCESS?
Once we receive the cast of your dog's leg, it takes 2-4 weeks to fabricate the prosthetic.
HOW LONG WILL SHIPPING TAKE?
We offer free 5-7 business day ground shipping in the US for both the casting kit and custom prosthetic, as well as 2 Business Day or Overnight shipping options for an additional charge. If you select an expedited shipping option, we will ship the casting kit to you based on that option. Once we receive the cast of your dog's leg and fabricate the Custom prosthetic, we will ship that using the same option you selected at checkout.
IS THE CASTING PROCESS DIFFICULT?
The difficulty of casting will depend on your dog; more anxious or badly injured dogs may find the process more distressing. It is recommended that you perform the process with at least 3-4 people depending on your dog's energy level.
Detailed instructions on how to cast are included in the casting kit. We can walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your dog's leg. We also offer FREE on-site casting at our Arden Hills, Minnesota location.