What is included with the purchase of a Custom Dog Elbow Brace?
Purchases of our Custom Dog Elbow Braces include a free casting kit, which you will use before we begin fabricating the brace itself. Once you have cast your dog's leg - or legs if you are ordering a pair of Custom Braces - you will mail us the casts. At that point we craft your brace order based on the cast of your dog's leg, and then send the Custom Braces back to you.
What happens if the brace does not fit correctly?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the brace yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your dog's leg in order for the brace to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
What if my dog's brace needs refurbishment?
You can order replacement straps and pads off of our website. Strap replacements are free within the first 90 days of your purchase. If the brace liner needs repair or replacement you will need to send the brace to AOC for repair; this has a cost of $100.00.
How often can my dog wear this brace?
As described in the Care & Use section, there is a two-week break-in period where you gradually increase the length of time your dog wears a Custom Brace. Once that period is complete you can generally leave the brace on your dog for as long as needed during a day. However, be sure to remove the brace at least twice daily so you can examine your dog's skin and fur for any irritation or damage.
Please remove the brace before your dog goes to bed at night.
Can my dog use stairs while wearing this brace?
Yes! However, give your dog a few days of using the brace before they attempt stairs. If they seem to be adjusting well to the brace and moving comfortably, you should be able to introduce stairs. Be sure to supervise their first few attempts.
How Long is the Fabrication Process?
Once we receive the cast of your dog's leg, it takes 5-7 business days to fabricate the brace. Expedited Fabrication is available for $150.00, and reduces the fabrication time to 3 business days.
How Long Will Shipping Take?
We offer free 5-7 business day ground shipping for both the casting kit and custom brace, as well as 2 Business Day or Overnight shipping options for an additional charge. If you select an expedited shipping option, we will ship the casting kit to you based on that option. Once we receive the cast of your dog's leg and fabricate the Custom Brace, we will ship that using the same option you selected at checkout.
Please note that we cannot deliver a Custom Dog Knee Brace to a PO box.
Is the Casting Process Difficult?
The difficulty of casting will depend on your dog; more anxious or badly injured dogs may find the process more distressing. It is recommended that you perform the process with at least 2 people, and may find it easier with 3-4.
We provide casting videos on our website under the Pawcademy section. Instructions are also included in the casting kit. We can also walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your dog's leg.