WHAT IS INCLUDED WITH THE PURCHASE OF A full LIMB PROSTHETIC?
Purchases of our full limb prosthetics include a free casting kit, which you will use before we begin fabricating the prosthetic itself. Once you have cast your dog's leg - or legs if you are ordering a pair of prosthetics - you will mail us the casts. At that point we craft your prosthetic order based on the cast of your dog's leg, and then send the prosthetic back to you.
WHAT HAPPENS IF THE PROSTHETIC DOES NOT FIT CORRECTLY?
Please contact us and we will work with you to find the fit! The hook and loop straps give you some freedom to adjust the prosthetic yourself. Depending on the issues with the fit, we may instruct you to ship it back to us for more extensive modification.
Please note it is imperative that you take an accurate cast of your dog's leg in order for the prosthetic to have the best possible fit. Please refer to our casting directions and be sure that you are familiar with them before attempting a casting.
WHAT IF MY DOG'S PROSTHETIC NEEDS REFURBISHMENT?
Refurbishing your dog's prosthetic is easy. Strap replacements are free within the first 90 days of your purchase if you order and replace them yourself. We offer various methods for refurbishing your prosthetic depending on what needs to be done. You can order new Straps (1 inch or 1.5 inch) and Pads to replace on your own. If your dog's prosthetic needs more than just the straps and pads to be replaced, please contact us at email@example.com for the prosthetic refurbishment process.
HOW OFTEN CAN MY DOG WEAR THIS PROSTHETIC?
There is a two-week break-in period where you will gradually increase the time your dog wears their Full Limb Prosthetic by 30 minute increments. Once this period is complete, you may leave the prosthetic on your dog during periods of high activity. However, be sure to remove the prosthetic when your dog is resting or is not active. This allows your dog to lay down as they cannot lay down while wearing the prosthetic, it also prevents irritation and allows their body to air out. Check for any signs of irritation and/or swelling after removing the prosthetic.
Please remove the prosthetic before your dog goes to bed at night.
Is there anything my dog can't do with this prosthetic?
Your dog will be able to do almost everything with this prosthetic, but it is important to keep in mind that this prosthetic is meant to only be used during times of activity. Your dog will not be able to go upstairs due to the limited range of motion of the prosthetic limb. Most importantly, your dog need to be watched if they are playing with other dogs to ensure the prosthetic does not shift and cause irritation.
HOW LONG IS THE FABRICATION PROCESS?
Once we receive the cast of your dog's body, it takes 2-4 weeks to fabricate the prosthetic.
HOW LONG WILL SHIPPING TAKE?
We offer free 5-7 business day ground shipping in the US for both the casting kit and custom prosthetic, as well as 2 Business Day or Overnight shipping options for an additional charge. If you select an expedited shipping option, we will ship the casting kit to you based on that option. Once we receive the cast of your dog's leg and fabricate the Custom prosthetic, we will ship that using the same option you selected at checkout.
IS THE CASTING PROCESS DIFFICULT?
The difficulty of casting will depend on your dog; more anxious or badly injured dogs may find the process more distressing. It is recommended that you perform the process with at least 3-4 people depending on your dog's energy level.
Detailed instructions on how to cast are included in the casting kit. We can walk you or your veterinarian through the casting process, so please contact us with questions or concerns before you begin casting your dog's leg. We also offer FREE on-site casting at our Arden Hills, Minnesota location.